{"id":119767,"date":"2026-06-03T13:52:07","date_gmt":"2026-06-03T10:52:07","guid":{"rendered":"https:\/\/leadoo.com\/case-studies\/read-how-foli-took-a-journey-towards-a-smoother-customer-experience\/"},"modified":"2026-06-29T09:46:46","modified_gmt":"2026-06-29T06:46:46","slug":"foli-asiakastarina-asiakaspalvelun-automatisointi","status":"publish","type":"case-study","link":"https:\/\/leadoo.com\/fi\/case-studies\/foli-asiakastarina-asiakaspalvelun-automatisointi\/","title":{"rendered":"N\u00e4in F\u00f6li suuntasi kohti sujuvampaa asiakaskokemusta Leadoo AI:n avulla"},"content":{"rendered":"\n
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ASIAKASTARINA<\/p>\n\n\n\n

F\u00f6li<\/strong><\/p>\n\n\n\n

<\/div>\n\n\n\n

Matka sujuvampaan asiakaskokemukseen<\/mark><\/p>\n<\/div>\n\n\n\n

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\"\"<\/figure>\n\n\n\n
<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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25%<\/h2>\n\n\n\n

lasku perinteisen asiakaspalveluchatin k\u00e4ytt\u00f6asteessa automatisoinnin ansiosta<\/p>\n<\/div>\n\n\n\n

\n

215<\/h2>\n\n\n\n

vapautunutta ty\u00f6p\u00e4iv\u00e4\u00e4, jotka pystyt\u00e4\u00e4n nyt ohjaamaan muihin kriittisiin teht\u00e4viin<\/p>\n<\/div>\n\n\n\n

<\/div>\n\n\n\n
<\/div>\n\n\n\n
<\/div>\n<\/div>\n<\/div>\n\n\n\n
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\"\"<\/figure>\n<\/div>\n\n\n\n

PERUSTIEDOT<\/p>\n\n\n\n

Yritys:<\/strong> F\u00f6li (Turun seudun joukkoliikenne)<\/p>\n\n\n\n

Verkkosivu:<\/strong> www.foli.fi<\/a><\/p>\n\n\n\n

Toimiala:<\/strong> Liikenne- ja joukkoliikennepalvelut<\/p>\n\n\n\n

Sijainti:<\/strong> Suomi<\/p>\n\n\n\n

\n\n\n\n

KESKEISET TULOKSET<\/p>\n\n\n\n

25 %<\/strong> lasku perinteisen asiakaspalveluchatin k\u00e4ytt\u00f6asteessa automatisoinnin ansiosta.<\/p>\n\n\n\n

215<\/strong> vapautunutta ty\u00f6p\u00e4iv\u00e4\u00e4, jotka pystyt\u00e4\u00e4n nyt ohjaamaan muihin kriittisiin teht\u00e4viin.<\/p>\n\n\n\n

\n\n\n\n
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B2C & B2B<\/a><\/div>\n\n\n\n
Liikenne- ja joukkoliikennepalvelut<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Helppo alku ja saumaton k\u00e4ytt\u00f6\u00f6notto<\/h2>\n\n\n\n

Turun seudun joukkoliikenne F\u00f6li otti Leadoon palvelut k\u00e4ytt\u00f6\u00f6n nopeasti ja sujuvasti, vaikka aiempaa kokemusta konversioty\u00f6kaluista ei ollut. Yhteisty\u00f6n alussa oli selke\u00e4 perehdytys bottien rakentamiseen sek\u00e4 analytiikan seurantaan, mik\u00e4 mahdollisti nopean hy\u00f6dyn ja tulosten seuraamisen v\u00e4litt\u00f6m\u00e4sti.<\/p>\n\n\n\n

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“Yhteisty\u00f6 Leadoon kanssa on sujunut alusta asti todella hyvin ja saumattomasti. Leadoon k\u00e4ytt\u00f6\u00f6notto oli yll\u00e4tt\u00e4v\u00e4n helppoa”, kertoo Turun kaupungin ja F\u00f6lin viestint\u00e4- ja markkinointip\u00e4\u00e4llikk\u00f6 Sinikka Martinez.<\/p>\n<\/blockquote>\n\n\n\n

Tuki, joka tekee arjesta vaivatonta<\/h2>\n\n\n\n

F\u00f6li on saanut Leadoon tiimilt\u00e4 jatkuvaa tukea, ja nimetty yhteyshenkil\u00f6 on ollut aina valmis auttamaan sek\u00e4 vastaamaan kysymyksiin. S\u00e4\u00e4nn\u00f6llisiss\u00e4 palavereissa k\u00e4ydyt keskustelut ovat mahdollistaneet bottien ja muiden ty\u00f6kalujen kehitt\u00e4misen sujuvasti osana organisaation arkea.<\/p>\n\n\n\n

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\"\"<\/figure>\n<\/div>\n\n\n\n
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“Tuki on auttanut meit\u00e4 ottamaan k\u00e4ytt\u00f6\u00f6n uusia ty\u00f6kaluja ja kehitt\u00e4m\u00e4\u00e4n botteja helposti arkeen sopivaksi.<\/em>“<\/h3>\n\n\n\n

Sinikka Martinez<\/strong><\/strong><\/strong><\/p>\n\n\n\n

Viestint\u00e4- ja Markkinointip\u00e4\u00e4llikk\u00f6, F\u00f6li<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

Konkreettiset hy\u00f6dyt arjessa<\/h2>\n\n\n\n

Leadoon ratkaisut ovat parantaneet merkitt\u00e4v\u00e4sti verkkosivujen k\u00e4ytett\u00e4vyytt\u00e4 ja v\u00e4hent\u00e4neet asiakaspalvelun kuormitusta. Asiakaspalveluchatin k\u00e4ytt\u00f6aste on laskenut 25 %, mik\u00e4 vastaa k\u00e4yt\u00e4nn\u00f6ss\u00e4 215 ty\u00f6p\u00e4iv\u00e4n vapautumista muihin teht\u00e4viin.<\/p>\n\n\n\n

T\u00e4m\u00e4 manuaalisen ty\u00f6n v\u00e4hentyminen on tuonut merkitt\u00e4v\u00e4\u00e4 helpotusta tiimin arkeen ja mahdollistanut resurssien kohdentamisen paremmin.<\/p>\n\n\n\n

Katse tulevaisuuteen Leadoo AI -alustan avulla<\/h2>\n\n\n\n

F\u00f6li suunnittelee siirtymist\u00e4 teko\u00e4lypohjaiseen chattiin, jota odotetaan innolla osaksi asiakaskokemusta. Yhteisty\u00f6 Leadoon kanssa mahdollistaa asiakaspolun ja verkkopalveluiden kehitt\u00e4misen jatkuvasti entist\u00e4 \u00e4lykk\u00e4\u00e4mmiksi sek\u00e4 k\u00e4ytt\u00e4j\u00e4yst\u00e4v\u00e4llisemmiksi.<\/p>\n\n\n\n

\n

“Odotamme innolla teko\u00e4lypohjaisen chatbottimme k\u00e4ytt\u00f6\u00f6nottoa ja uusien mahdollisuuksien hy\u00f6dynt\u00e4mist\u00e4 Leadoo AI -alustalla.”<\/em><\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

ASIAKASTARINA F\u00f6li Matka sujuvampaan asiakaskokemukseen 25% lasku perinteisen asiakaspalveluchatin k\u00e4ytt\u00f6asteessa automatisoinnin ansiosta 215 vapautunutta ty\u00f6p\u00e4iv\u00e4\u00e4, jotka pystyt\u00e4\u00e4n nyt ohjaamaan muihin kriittisiin teht\u00e4viin PERUSTIEDOT Yritys: F\u00f6li (Turun seudun joukkoliikenne) Verkkosivu: www.foli.fi Toimiala: Liikenne- ja joukkoliikennepalvelut Sijainti: Suomi KESKEISET TULOKSET 25 % lasku perinteisen asiakaspalveluchatin k\u00e4ytt\u00f6asteessa automatisoinnin ansiosta. 215 vapautunutta ty\u00f6p\u00e4iv\u00e4\u00e4, jotka pystyt\u00e4\u00e4n nyt ohjaamaan muihin kriittisiin […]<\/p>\n","protected":false},"featured_media":118567,"template":"","tags":[3831,3832,3833,3836,3835],"cs_sector":[3797],"class_list":["post-119767","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","tag-b2b","tag-b2c","tag-customer-service","tag-liikenne-ja-joukkoliikennepalvelut","tag-ux","cs_sector-b2c"],"acf":[],"yoast_head":"\nAsiakaspalvelun automatisointi: F\u00f6li s\u00e4\u00e4sti 215 ty\u00f6p\u00e4iv\u00e4\u00e4<\/title>\n<meta name=\"description\" content=\"N\u00e4in asiakaspalvelun automatisointi toi F\u00f6lille huimia tuloksia: chatin k\u00e4ytt\u00f6aste laski 25 % ja aikaa vapautui 215 ty\u00f6p\u00e4iv\u00e4\u00e4. 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