{"id":119867,"date":"2026-06-24T14:26:36","date_gmt":"2026-06-24T11:26:36","guid":{"rendered":"https:\/\/leadoo.com\/?post_type=case-study&#038;p=119867"},"modified":"2026-06-29T09:30:56","modified_gmt":"2026-06-29T06:30:56","slug":"piklas-asiakastarina-verkkokaupan-asiakaspalvelu","status":"publish","type":"case-study","link":"https:\/\/leadoo.com\/fi\/case-studies\/piklas-asiakastarina-verkkokaupan-asiakaspalvelu\/","title":{"rendered":"N\u00e4in Piklas korvasi manuaalisen livechatin ja saavutti 24\/7-asiakastuen Leadoo AI:n avulla"},"content":{"rendered":"\n<div class=\"wp-block-group has-onyx-background-color has-background is-layout-constrained wp-container-core-group-is-layout-17a675fa wp-block-group-is-layout-constrained\" style=\"padding-top:120px;padding-right:14px;padding-bottom:0px;padding-left:14px\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-dfcdbb8e wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-content-justification-center is-layout-constrained wp-container-core-column-is-layout-62c6eb71 wp-block-column-is-layout-constrained\" style=\"border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-left-radius:10px;border-bottom-right-radius:10px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;flex-basis:33%\">\n<p class=\"has-white-color has-text-color has-link-color has-xs-font-size wp-elements-602ab45b47c12319c0f265925df9adcd\">ASIAKASTARINA<\/p>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-9364baba94fa15cd267ac79c8f82c15a\" style=\"margin-top:10px;font-size:48px;line-height:1.1\"><strong>Piklas<\/strong><\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color has-xlarge-font-size wp-elements-55074d24c71db85569568cb4de03787f\" style=\"margin-top:10px;margin-bottom:0px\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-sky-color\">Leadoo AI korvasi livechatin ja nosti asiakaspalvelun ymp\u00e4rivuorokautiseksi<\/mark><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66%\">\n<figure class=\"wp-block-image alignright size-full has-custom-border\" style=\"margin-top:0px;margin-right:0;margin-bottom:0;margin-left:0\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/leadoo-prod-uploads-1.s3.eu-north-1.amazonaws.com\/wp-content\/uploads\/2026\/06\/24141623\/Piklas.png\" alt=\"\" class=\"wp-image-119868\" style=\"border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-left-radius:10px;border-bottom-right-radius:10px\" srcset=\"https:\/\/leadoo-prod-uploads-1.s3.eu-north-1.amazonaws.com\/wp-content\/uploads\/2026\/06\/24141623\/Piklas.png 1200w, https:\/\/leadoo-prod-uploads-1.s3.eu-north-1.amazonaws.com\/wp-content\/uploads\/2026\/06\/24141623\/Piklas-300x157.png 300w, https:\/\/leadoo-prod-uploads-1.s3.eu-north-1.amazonaws.com\/wp-content\/uploads\/2026\/06\/24141623\/Piklas-1024x536.png 1024w, https:\/\/leadoo-prod-uploads-1.s3.eu-north-1.amazonaws.com\/wp-content\/uploads\/2026\/06\/24141623\/Piklas-768x402.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<div style=\"height:68px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group cs-stats-strip has-background is-layout-constrained wp-container-core-group-is-layout-353205db wp-block-group-is-layout-constrained\" style=\"background-color:#f3f4f6;padding-top:48px;padding-right:14px;padding-bottom:48px;padding-left:14px\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f6b657e0 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#00a3e1;font-size:48px;font-style:normal;font-weight:700;line-height:1\">100%<\/h2>\n\n\n\n<p class=\"has-text-color\" style=\"color:#555555;font-size:14px\">livechat-p\u00e4ivystyksest\u00e4 korvattiin teko\u00e4lyll\u00e4, mik\u00e4 poisti ilta- ja y\u00f6p\u00e4ivystyksen taakan<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#00a3e1;font-size:48px;font-style:normal;font-weight:700;line-height:1\">100+<\/h2>\n\n\n\n<p class=\"has-text-color\" style=\"color:#555555;font-size:14px\">itsen\u00e4ist\u00e4 teko\u00e4lykeskustelua kuukausittain suoraan verkkokaupassa<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-white-background-color has-background is-layout-constrained wp-container-core-group-is-layout-fdd6adb9 wp-block-group-is-layout-constrained\" style=\"padding-top:68px;padding-right:14px;padding-bottom:68px;padding-left:14px\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-dfcdbb8e wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-left-radius:10px;border-bottom-right-radius:10px;background-color:#f3f4f6;padding-top:24px;padding-right:24px;padding-bottom:24px;padding-left:24px;flex-basis:33%\">\n<div class=\"wp-block-group has-white-background-color has-background is-layout-constrained wp-container-core-group-is-layout-afbe04e4 wp-block-group-is-layout-constrained\" style=\"border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-left-radius:10px;border-bottom-right-radius:10px;padding-top:32px;padding-right:16px;padding-bottom:32px;padding-left:16px\">\n<figure class=\"wp-block-image aligncenter size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"820\" src=\"https:\/\/leadoo-prod-uploads-1.s3.eu-north-1.amazonaws.com\/wp-content\/uploads\/2026\/06\/24142404\/Piklas_logo.png\" alt=\"\" class=\"wp-image-119874\" srcset=\"https:\/\/leadoo-prod-uploads-1.s3.eu-north-1.amazonaws.com\/wp-content\/uploads\/2026\/06\/24142404\/Piklas_logo.png 800w, https:\/\/leadoo-prod-uploads-1.s3.eu-north-1.amazonaws.com\/wp-content\/uploads\/2026\/06\/24142404\/Piklas_logo-293x300.png 293w, https:\/\/leadoo-prod-uploads-1.s3.eu-north-1.amazonaws.com\/wp-content\/uploads\/2026\/06\/24142404\/Piklas_logo-768x787.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-37f63bf778833e09e1803ba418c8c6bf\" style=\"color:#364153;margin-bottom:13px\">PERUSTIEDOT<\/p>\n\n\n\n<p class=\"has-text-color has-link-color has-small-font-size wp-elements-cbc4d7cd59a729dbe0498705559bc833\" style=\"color:#364153;margin-top:0px;margin-right:0;margin-bottom:8px\"><strong>Yritys:<\/strong> Piklas Oy <em>(osa PRT-Forest-konsernia)<\/em><\/p>\n\n\n\n<p class=\"has-text-color has-link-color has-small-font-size wp-elements-24edda7e77d8ebc8cdde317a6dbc4dfd\" style=\"color:#364153;margin-top:0px;margin-bottom:8px\"><strong>Verkkosivu:<\/strong> <a href=\"http:\/\/www.piklas.ikkunaverkkokauppa.fi\">www.piklas.ikkunaverkkokauppa.fi<\/a><\/p>\n\n\n\n<p class=\"has-text-color has-link-color has-small-font-size wp-elements-6ccb0067b6c6eb6937d485f40fc9bdf6\" style=\"color:#364153;margin-top:0px;margin-bottom:8px\"><strong>Toimiala:<\/strong> B2B, B2C, Rakentaminen ja rakennustarviketeollisuus<\/p>\n\n\n\n<p class=\"has-text-color has-link-color has-small-font-size wp-elements-375a35cd2267dfe4ebdbcef8ee0092af\" style=\"color:#364153;margin-top:0px;margin-bottom:8px\"><strong>Yrityksen koko:<\/strong> Yli 250 ty\u00f6ntekij\u00e4\u00e4<\/p>\n\n\n\n<p class=\"has-text-color has-link-color has-small-font-size wp-elements-0cb6eb29b032be6868543661e16b4a04\" style=\"color:#364153;margin-top:0px;margin-bottom:8px\"><strong>Sijainti:<\/strong> Suomi<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#d1d5dc;color:#d1d5dc\"\/>\n\n\n\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-61c03726e6f56e5752c2822ad2bb0337\" style=\"color:#364153;margin-top:15px;margin-bottom:13px\">KESKEISET TULOKSET<\/p>\n\n\n\n<p class=\"has-text-color has-link-color has-small-font-size wp-elements-fc32b1ac5fbee0a5ccd7f7d2f08372ea\" style=\"color:#364153\"><strong>100 %<\/strong> livechat-p\u00e4ivystyksest\u00e4 korvattiin teko\u00e4lyll\u00e4, mik\u00e4 poisti ilta- ja y\u00f6p\u00e4ivystyksen taakan.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color has-small-font-size wp-elements-c80fdd1558e95dbbbec75869a9b5f514\" style=\"color:#364153\"><strong>100+<\/strong> itsen\u00e4ist\u00e4 teko\u00e4lykeskustelua kuukausittain suoraan verkkokaupassa.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#d1d5dc;color:#d1d5dc\"\/>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-container-core-buttons-is-layout-c018cf7b wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-sky-color has-text-color has-background has-link-color has-custom-font-size wp-element-button\" style=\"background-color:#e0e0e2;padding-top:8px;padding-right:12px;padding-bottom:8px;padding-left:12px;font-size:12px\">B2B &amp; B2C<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-sky-color has-text-color has-background has-link-color has-custom-font-size wp-element-button\" style=\"background-color:#e0e0e2;padding-top:8px;padding-right:12px;padding-bottom:8px;padding-left:12px;font-size:12px\">Rakentaminen ja rakennustarviketeollisuus<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66%\">\n<h2 class=\"wp-block-heading has-baltic-color has-text-color has-medium-font-size\" style=\"font-style:normal;font-weight:700;line-height:1\">Ihmisp\u00e4ivystyksest\u00e4 automaatioon<\/h2>\n\n\n\n<p><a href=\"http:\/\/www.piklas.ikkunaverkkokauppa.fi\">Piklas<\/a> on suomalainen ikkuna- ja ulko-ovivalmistaja, jonka juuret ulottuvat 1970-luvulle. Laadukkaista ja Avainlippu-merkill\u00e4 varustetuista tuotteistaan tunnetun yrityksen asiakkaat voivat tilata tuotteet suoraan tehtaan omasta verkkokaupasta asennettuna ja oikeissa s\u00e4vyiss\u00e4.<\/p>\n\n\n\n<p>Verkkosivujen ja verkkokaupan chattipalvelussa asiakkaille haluttiin tarjota nopeaa ja henkil\u00f6kohtaista apua. Aluksi chatissa vastasi ihminen, mutta asiakaskyselyihin vastaaminen iltamy\u00f6h\u00e4\u00e4n ja jopa kellon ymp\u00e4ri osoittautui tiimille raskaaksi sek\u00e4 haastavaksi. Syntyi selke\u00e4 tarve l\u00f6yt\u00e4\u00e4 ratkaisu, joka kevent\u00e4isi ty\u00f6kuormaa ilman, ett\u00e4 asiakaspalvelun laatu k\u00e4rsii. Ratkaisuksi valittiin Leadoo AI.<\/p>\n\n\n\n<iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/1085595809?autoplay=1&#038;loop=1&#038;muted=1&#038;background=1\" \n        width=\"640\" \n        height=\"360\" \n        frameborder=\"0\" \n        allow=\"autoplay; fullscreen\" \n        allowfullscreen>\n<\/iframe>\n\n\n\n<h2 class=\"wp-block-heading has-baltic-color has-text-color has-medium-font-size\" style=\"font-style:normal;font-weight:700;line-height:1\">Kohti sujuvampaa asiakaspalvelua teko\u00e4lyll\u00e4<\/h2>\n\n\n\n<p>Leadoo AI -teko\u00e4lybotti opetettiin tuntemaan Piklaksen tuotteet ja verkkokaupan prosessit. Ensimm\u00e4isten hienos\u00e4\u00e4t\u00f6jen ja promptien muokkausten j\u00e4lkeen teko\u00e4lyn tuottamat vastaukset nousivat nopeasti erinomaiselle tasolle.<\/p>\n\n\n\n<p>Myynti- ja markkinointip\u00e4\u00e4llikk\u00f6 Petri Kovalainen kuvailee prosessia:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;Minua on ainakin yll\u00e4tt\u00e4nyt, miten laadukkaita vastauksia teko\u00e4ly pystyi chatissa antamaan. Chattibotin palvelu on v\u00e4hint\u00e4\u00e4nkin yht\u00e4 hyv\u00e4 kuin ihmisen tekem\u00e4.&#8221;<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading has-baltic-color has-text-color has-medium-font-size\" style=\"font-style:normal;font-weight:700;line-height:1\">Tulokset yll\u00e4ttiv\u00e4t positiivisesti: Livechattia ei en\u00e4\u00e4 tarvita<\/h2>\n\n\n\n<p>Leadoo AI:n k\u00e4ytt\u00f6\u00f6noton j\u00e4lkeen manuaalista livechatti\u00e4 ei ole Piklaksella en\u00e4\u00e4 tarvittu ollenkaan. Asiakkaat saavat tarkkaa neuvontaa my\u00f6s toimistoaikojen ulkopuolella ilman, ett\u00e4 ihmisen t\u00e4ytyy p\u00e4ivyst\u00e4\u00e4 koneella. Kovalaisen mukaan kaikista t\u00e4rkein ominaisuus on se, ett\u00e4 Leadoo AI tekee t\u00f6it\u00e4 v\u00e4sym\u00e4tt\u00f6m\u00e4sti my\u00f6s y\u00f6ll\u00e4.<\/p>\n\n\n\n<p>Teko\u00e4ly keskustelee Piklaksen sivustolla itsen\u00e4isesti yli 100 kertaa kuukausittain. Samalla se tekee ostamisesta ja yhteydenotosta helppoa: botin kautta asiakkaan on vaivatonta j\u00e4tt\u00e4\u00e4 yhteydenottopyynt\u00f6 tai varata maksuton suunnitteluaika suoraan Piklaksen asiantuntijoille.<\/p>\n\n\n\n<p>Yhteisty\u00f6n laadun varmistamiseksi Piklas ja Leadoo istuvat kerran kuukaudessa alas k\u00e4ym\u00e4\u00e4n l\u00e4pi analytiikkaa sek\u00e4 viilaamaan teko\u00e4lyn vastauksia.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;On hyv\u00e4 kerran kuussa istua alas ja porukalla tutkia analytiikkaa. Jokap\u00e4iv\u00e4isess\u00e4 ty\u00f6ss\u00e4 ei aina ole ylim\u00e4\u00e4r\u00e4ist\u00e4 aikaa analytiikan l\u00e4pik\u00e4ymiseen&#8221;, Kovalainen toteaa.<\/p>\n<\/blockquote>\n\n\n\n<p>Yhteisty\u00f6 jatkuu tiiviin\u00e4, ja seuraavana askeleena Piklaksella on suunnitteilla pop-up-ty\u00f6kalujen k\u00e4ytt\u00f6\u00f6notto, jotta t\u00e4rke\u00e4t viestit saadaan nostettua esiin juuri oikealla hetkell\u00e4 asiakkaan ostopolulla. Kysytt\u00e4ess\u00e4, kenelle Kovalainen suosittelisi Leadoota, vastaus on selke\u00e4: <em>&#8220;Sellaisille yrityksille, jotka tekev\u00e4t kuluttajien kanssa kauppaa.&#8221;<\/em><\/p>\n\n\n\n<div class=\"wp-block-group has-background is-layout-constrained wp-container-core-group-is-layout-9bc71ac8 wp-block-group-is-layout-constrained\" style=\"border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-left-radius:10px;border-bottom-right-radius:10px;background:linear-gradient(180deg,rgb(14,165,210) 0%,rgb(140,215,205) 100%);padding-top:42px;padding-right:36px;padding-bottom:42px;padding-left:36px\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-12cb99c9 wp-block-columns-is-layout-flex\" style=\"border-style:none;border-width:0px;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:0px;margin-top:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px\">\n<div class=\"wp-block-column is-layout-constrained wp-block-column-is-layout-constrained\" style=\"border-style:none;border-width:0px;border-top-left-radius:7px;border-top-right-radius:7px;border-bottom-left-radius:7px;border-bottom-right-radius:7px;flex-basis:17%\">\n<figure class=\"wp-block-image size-full has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"200\" src=\"https:\/\/leadoo-prod-uploads-1.s3.eu-north-1.amazonaws.com\/wp-content\/uploads\/2026\/06\/24142311\/image.png\" alt=\"\" class=\"wp-image-119871\" style=\"border-top-left-radius:100px;border-top-right-radius:100px;border-bottom-left-radius:100px;border-bottom-right-radius:100px;aspect-ratio:1;object-fit:cover\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-constrained wp-container-core-column-is-layout-36c4234c wp-block-column-is-layout-constrained\" style=\"border-style:none;border-width:0px;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:0px;padding-right:0px;padding-left:0px;flex-basis:83%\">\n<h3 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-1e4b21aa184d21dd347ec3e7dccbf410\" style=\"margin-top:0px;margin-bottom:0px;padding-right:0px;padding-left:0px;font-size:22px\">&#8220;<em>Minua on ainakin yll\u00e4tt\u00e4nyt, miten laadukkaita vastauksia teko\u00e4ly pystyi chatissa antamaan. Chattibotin palvelu on v\u00e4hint\u00e4\u00e4nkin yht\u00e4 hyv\u00e4 kuin ihmisen tekem\u00e4.<\/em>&#8220;<\/h3>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-887761c35a6800095fea862aa8ec9883\" style=\"margin-top:15px;padding-right:0px;padding-left:0px;font-size:14px\"><strong>Petri Kovalainen<\/strong><\/p>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-1a11a40852fb3c3f28e9454731df74b3\" style=\"margin-top:8px;padding-right:0px;padding-left:0px;font-size:14px\">Myynti- ja markkinointip\u00e4\u00e4llikk\u00f6, Piklas<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>ASIAKASTARINA Piklas Leadoo AI korvasi livechatin ja nosti asiakaspalvelun ymp\u00e4rivuorokautiseksi 100% livechat-p\u00e4ivystyksest\u00e4 korvattiin teko\u00e4lyll\u00e4, mik\u00e4 poisti ilta- ja y\u00f6p\u00e4ivystyksen taakan 100+ itsen\u00e4ist\u00e4 teko\u00e4lykeskustelua kuukausittain suoraan verkkokaupassa PERUSTIEDOT Yritys: Piklas Oy (osa PRT-Forest-konsernia) Verkkosivu: www.piklas.ikkunaverkkokauppa.fi Toimiala: B2B, B2C, Rakentaminen ja rakennustarviketeollisuus Yrityksen koko: Yli 250 ty\u00f6ntekij\u00e4\u00e4 Sijainti: Suomi KESKEISET TULOKSET 100 % livechat-p\u00e4ivystyksest\u00e4 korvattiin teko\u00e4lyll\u00e4, mik\u00e4 [&hellip;]<\/p>\n","protected":false},"featured_media":121139,"template":"","tags":[3831,3832,3842],"cs_sector":[],"class_list":["post-119867","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","tag-b2b","tag-b2c","tag-rakentaminen-ja-rakennustarviketeollisuus"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Verkkokaupan asiakaspalvelu 24\/7 teko\u00e4lyll\u00e4: Piklas<\/title>\n<meta name=\"description\" content=\"Verkkokaupan asiakaspalvelu 24\/7. 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