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Customer Success Manager, UK
4 weeks ago

Customer Success Manager, UK


Are you a passionate and self-propelled customer success manager with capabilities to sustain and nurture solid relationships with clients? Do you want to be part of an international martech company, with the mission of making sure our clients never miss a lead again? Then this could be your next career step!

ABOUT THE ROLE 💙

As a Customer Success Manager, your main role is to take care of our customer satisfaction, retention, and growth of your own client pool by nurturing those relationships over time. You will be the first point of contact for the clients, anticipating their needs, optimizing their website’s bot and conversion performance, addressing and resolving their issues and ultimately making sure that we are fulfilling the clients’ goals with Leadoo platform. Your days consist of online meetings with the clients, analyzing their results and delivering suggestions of ways to improve as well as carrying out those suggestions.  In the role you will also be expected to identify new business opportunities and bring in new business from the clients. Upon contract renewal you are expected to handle contract negotiations. To be successful in these tasks you should have excellent organization, customer service and communication skills! Side by side with you, you have a team of 2 Customer Success teammates working remotely in the UK! 

In detail your top priorities as Leadoo’s Customer Success Manager would be:

  • Building trusting relationships between clients and Leadoo 
  • Taking responsibility for success planning to improve customers results with Leadoos platform 
  • Making sure all deadlines are being met 
  • Resolving clients’ user issues and complaints 
  • Taking responsibility for contract renewal and upselling 
  • And last but not least: being ready to roll up your sleeves, work hard and most importantly have fun with us who are all passionate about our clients’ success! 

WHO YOU ARE ⚡️

We think you could be a great match for the position if you possess the following traits and capabilities:

  • You have  some prior experience in customer success 
  • Whilst managing several accounts you know how to spot the highest-impact work and focus on it 
  • You do not fear a challenge and are no stranger to 
  • Past experience in Saas and/or Martech is seen as an advantage 
  • The customer 1st mindset is in your DNA and you would describe yourself as passionate about making your clients succeed

WHAT WE OFFER 

🚀 A front-row seat to see and make a mark in a fast-growing MarTech start-up

🚀 The possibility to affect and take responsibility for building and expanding your own client portfolio

🚀 Highly supportive work environment with the opportunity to learn and grow beyond your current responsibilities

🚀 An entrepreneurial culture with minimal bureaucracy and maximum opportunity for you to take charge of your work 

🚀 Competitive salary

🚀 Flexible working hours, WFH 

If you have further questions about the role, don’t hesitate to reach out to Enida (Talent Acquisition Manager ) at [email protected]

Meet our awesome team here

ABOUT US

Leadoo Marketing Technologies has built a conversion platform to help its clients convert more online sales and/or leads from their existing website traffic. Our technology is already being used by over 800 companies worldwide from global well known brands to local SMBs. Now, we are offering you an exciting position where you can really make a difference to Leadoo’s growth by ensuring that our key clients both in Finland and abroad are satisfied with the platform and services provided.

Test if you would be suitable for the position by applying via our friendly Leadoo recruitment bot👇

To apply for this job email your details to Enida.kapetanovic@leadoo.com