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Customer Success Team Lead

1 month ago

Customer Success Team Lead


Are you a passionate and self-propelled Customer Success Team Lead who is driven to work in a fast-paced, innovative culture? Do you want to put your name on the journey of Finland’s hottest martech company (ranked by Startup100) with a mission to make sure their clients never miss a lead again? Then this could be your next big career opportunity!

 

ABOUT US 🚀

Leadoo Marketing Technologies has built a conversion platform to help its clients convert more online sales and/or leads from their existing website traffic. Martech Breakthrough Awards chose Leadoo as the best B2B lead generation service which means rapid growth, innovative offering and great customer results are no secret. Our technology is already being used by over 800 companies worldwide ranging from global household names to local SMBs. Now, we are offering you an exciting position where you can really make a difference and show the world how good you are! 

We are about to further strengthen our position and grow our operations in Finland which is why we need someone motivated and committed to taking over the Customer Success Team Leadership. For our growth this is a strategic and impactful role as Finland makes up Leadoo MT’s biggest and most important market, covering more than 60% of our clientele. At the start of 2021 and in just two weeks Leadoo landed funding of €5 million enabling us to continue on our growth journey within and outside of Finland.

 

ABOUT THE ROLE 🔥

As Customer Success Team Lead, FIN you will drive key business outcomes and KPI’s by leading an absolutely exceptional team of seven customer success managers to increase retention and expand account revenue through upsell. In addition to managing this strategic territory you will gain a truly fascinating opportunity to work on global internal projects with the objective of implementing best practises from our headquarters to more recently captured markets. The Customer Success Team Lead role is a hybrid role that requires the chosen team lead to be able to multi-task between management, execution, technical questions, and strategic planning of activities that focus on empowering the CS team and Leadoo MT to work in their best performance.

On top of being the one who leads and develops a team of seven customer success managers and represents the team in cross-functional meetings, you get to work directly with a handful of our largest and most strategic customers throughout the entire customer lifecycle. Therefore you can be sure that your areas of responsibility award you with an impactful role when it comes to supporting our customers and growth both in the short and long term. 

Working closely with you you will have your local Onboarding and Conversion Specialist Team Lead, Finland’s Country Lead and our global VP of Customer Success and the team. We win together, we learn together and we make sure everyone feels like being part of something bigger!

In detail how you will make an impact is by: 

  • Leading and training a team of 7 Customer Success Managers, providing support in all aspects of their role 
  • Retaining and growing the revenue of your individual and team portfolio 
  • Ensuring the execution of our customer journey activities
  • Proactively communicating to product team and customer success leadership on customer insights 
  • Creating a motivating team culture and participating in team development
  • Last but definitely not least: be willing to roll up your sleeves and get your hands dirty as we are not looking for someone who sits behind the desk!

Test if you would be suitable for the job 👇

WHO YOU ARE ⚡️

  • 2+ years of experience working as a Customer Success Manager, Account Manager or KAM 
  • Previous experience as a Team Lead is considered an advantage
  • Finnish and English proficiency is mandatory 
  • Strong self-management, organization and prioritization skills to balance time across clients and team lead work are critical to be successful in the role
  • Excellent communication and negotiation skills, with a customer oriented attitude 
  • Experience from digital marketing is preferred and considered to be an advantage

     

WHAT WE OFFER  🏆

🚀 A front-row seat to see and make a mark in a fast-growing martech start-up

🚀 The possibility to affect and take responsibility in building Customer Success processes

🚀 International and highly supportive working environment with the opportunity to learn and grow beyond your current responsibilities

🚀 An entrepreneurial culture with minimal bureaucracy and maximum opportunity for you to take charge of your work

🚀 Competitive salary, build on competitive base and bonus model

If you have further questions about the role, don’t hesitate to reach out to Isatou Jeng, VP of Customer Success, [email protected].

To apply for this job email your details to jemmi@leadoo.com