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Security at Leadoo AIGeneral Terms & ConditionsData & GDPRAutomate your support, improve UX for your customers, and take the burden off your customer-facing teams.
When tackling how to make sure the right people spend time on the right tasks in customer support, our solution is simple.
Automate what you can, let your customers answer their questions automatically on your website, and free your people to take care of only the most demanding or complex cases.
Read how we reduced contact centre enquiries by 32% for a financial services business here.
Very often customers ask the same things. Rather than making them wait on live chat, surfing for the answer on their own, or making your reps answer the same question the millionth time – automate it.
With Leadoo AI you can easily automate your FAQs, make them context-specific and make sure that your customers get answers 24/7, not only when your reps are available. This can be done via pre-set FAQ responses that users can click, or via AI-driven responses by Leadoo to specific user questions.
With Leadoo AI you can keep a personal touch option available to customers, while still automating.
Automated discussions can map out customer’s problems and needs, and then connect them to a LiveChat agent in your customer support team if necessary. This way your reps will already have a lot more information from the user’s discussion with our tools, before they even begin their human-to-human interaction.
Many Customer Support software solutions don’t make it easy to track cases based on the case source, case topic or completion time.
Leadoo AI allows you to see which problems are the most prominent, where do most of these come from, and of course you’ll see the completion time too. All this can be also brought to your CRM-system. Our sister company, Thulium AI, also provide omni-channel contact centre solutions, so we are well versed in syncing up our solutions to your Customer Support stack.
If your goal is to streamline Customer Service operations, Leadoo AI can do that. But you don’t need to be a tech whizz or expert. Our Conversion Experts are here to help you at all stages of the process.
They onboard new Leadoo AI customers, build your conversion tools and integrations, and help translate your business goals into website performance improvements. They’ll train you to use our platform, and continually optimise your solutions for better results.
Ready to find out more?
