Delicatessen

Modernizing quote requests and improving lead quality

Operating in Southern Finland, Delicatessen Ravintolapalvelut Oy offers versatile catering services for both corporate and private events, lunch restaurants, and a wide selection of venue and meeting spaces. Over its 30-year history, the company has grown into one of the best-known operators in its region.

Due to a high volume of inquiries, Delicatessen wanted to modernize the way customers request quotes on their website. The goal was to find a solution that fits modern user expectations: a tool that is simple, quick, and easy to use, while maintaining high quality and reflecting the company’s brand identity. Leadoo AI was selected for its ease of use and agility.

“We were looking for a solution that serves modern customer needs—essentially something simple, easy, and fast, yet high-quality and aligned with our brand image. Leadoo AI was introduced to us, and we wanted to use it to improve lead quality, increase lead volume, and modernize our quote request model.”

– Otto Pyykkö, Sales Coordinator, Delicatessen Ravintolapalvelut Oy

Smooth onboarding and fast daily updates

The partnership began with a careful mapping of needs and requirements. The Leadoo AI team built custom, user-friendly quote request forms tailored for Delicatessen that seamlessly integrated into their visual identity.

Implementation was exceptionally fast. Delicatessen particularly praises the agility of the partnership: whenever updates or visual modifications are needed on the website forms, the Leadoo AI team executes them flexibly without heavy development projects.

Growing lead volumes and faster sales cycles

A modern digital journey combined with regular data reviews during performance check-ins have delivered clear, measurable results for Delicatessen’s sales team.

• Forms guide customers to provide key event details upfront, significantly accelerating proposal calculation times for the sales team.
• The latest visual update to the website forms generated a record increase in lead volume while improving overall lead quality.
• Easy editability and user-friendly execution make the platform a reliable part of daily sales operations.

“We hold regular check-in meetings to review results against previous periods. When we updated the visual design of the forms, we started getting significantly more leads, and average lead quality improved substantially! Proposal calculations have sped up noticeably due to the high quality of incoming leads.”

– Otto Pyykkö, Sales Coordinator, Delicatessen Ravintolapalvelut Oy

An easy and highly recommended partnership

Celebrating its 30th anniversary, the restaurant and catering company is extremely pleased with the results and the quality of collaboration.