Smooth Start and Easy Implementation

The Turku region public transport service, Föli, adopted Leadoo’s solutions quickly and seamlessly, even without previous experience in conversion tools. At the beginning of the collaboration, the team received clear onboarding on building bots and tracking analytics, which enabled fast adoption and visible results.

Since then, website leads have accelerated, generating business growth through website reservations and showroom appointments. FOW have also won multiple industry awards for the quality of digital experiences they are providing customers.

Support That Makes Everyday Work Effortless

Föli has received continuous support from Leadoo AI’s team, with a dedicated contact person always ready to help and answer questions. Regular meetings have enabled the smooth development of bots and other tools.

“The support has helped us adopt new tools and develop our bots to fit our everyday needs easily,” Sinikka continues.

Tangible Benefits in Daily Operations

Leadoo’s ChatBot and other conversational tools have significantly improved the usability of Föli’s website and reduced the workload of customer service. The use of the live chat service has decreased by 25%, which in practice means 215 working days freed up for other tasks.

For a public services provider, these efficiencies and cost savings are invaluable, and can set precedents to emulate throughout the organisation.

Looking Ahead With AI

Next year, Föli plans to transition to an AI-powered chatbot – a development the team is eagerly looking forward to. The collaboration with Leadoo enables the continuous improvement of the customer journey and digital services, making them increasingly intelligent and user-friendly.