When trying to choose the MarTech providers, it’s easy to go with something well known. Familiarity often brings feelings of safety and certainty. But it’s important to understand what different software specialise this, and what challenges they are built to solve.
So we’ve compiled a comparison between Leadoo AI, a conversion platform, and Intercom (Fin AI), a Customer Support leader. This comparison aims to help you understand which platform would suit your needs, goals, and budget the best.
Intercom is a Customer Service platform. While it is a leader in this space, it’s onsite conversational capabilities are limited to answering FAQs, signposting users, and raising support tickets.
Leadoo AI also answers onsite questions and services users, but it mainly exists to convert traffic and leads, passing them to CRM, MA or CS systems. On average, we increase customer conversion rates 41% – Intercom cannot do this.
If conversions and leads are your goal, Leadoo AI has several different types of specialist onsite conversion tools, including: Inpage Bots, Visual Bots, Calculators, Quizzes and AI Chatbots.
Intercom only converts visitors via it’s bottom right-corner AI chatbot – Fin. This can convert high intent visitors, or service users well who are looking to raise support tickets, but is not geared towards converting top-of-funnel leads or passive visitors.
These are just core high-level differences though.
We’ve developed an in-depth, free downloadable cheat-sheet which overviews all differences between Leadoo AI and Intercom, including on pricing, platform, specialisms and capabilities.
The primary aim of this guide isn’t to hard sell you, but rather to give you all the information you need to buy confidently.
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