Case Study
CASE STUDY
Savo Consortium for Education
Seamless digital customer guidance and a proactive partnership supporting student recruitment
>15 000
students annually – one of Finland’s largest education providers
24/7
multichannel customer service journey for students, applicants, and corporate clients
KEY DETAILS
Company: Savo Consortium for Education (Sakky)
Website: https://sakky.fi/en/sakky
Industry: Education & Training
Company Size: Over 15,000 students annually, operating across Varkaus, Kuopio, Siilinjärvi, and Iisalmi
Location: Finland
Solutions: Leadoo AI Conversion Platform, InpageBots, ChatBots, AI-powered customer service automation
KEY RESULTS
Conversational bots seamlessly guide applicants and diverse stakeholders to the right study programs and services
Leadoo AI’s proactive, expert support resolves challenges quickly without straining internal resources
A flexible platform combines bots and AI conversations into a functional whole across evolving service models
Guiding a diverse customer base and ensuring service accessibility
Savo Consortium for Education provides a wide range of study programs for youth, compulsory education students, adults, and corporate clients. With a high volume of students and a diverse offering, an online solution was needed to guide visitors with varying needs smoothly.
When initially searching for a partner, the goal was to build seamless user journeys that help visitors find answers and get in touch with minimal effort. Leadoo AI was chosen thanks to its flexible features and clear service pathways.
“We were looking for a solution that would allow us to build customer journeys, answer questions, and generate incoming inquiries. Leadoo AI provided a flexible service offering and functionalities that best met our needs.”
– Eero Väätäinen, Marketing Manager, Savo Consortium for Education
A proactive partnership makes day-to-day operations effortless
Onboarding and ongoing collaboration with the Leadoo AI team have been smooth and dependable for Savo Consortium for Education. The marketing team particularly appreciates prompt answers and hands-on help, ensuring they are never left alone with the software.
Leadoo AI’s active support ensures that solutions are developed continuously and new AI features are quickly put to productive use.
“Leadoo has taken a genuinely proactive approach with excellent customer communication. It’s easy to trust that whenever challenges arise, they are resolved quickly. You don’t have to master every single detail yourself when expert advice and practical assistance are always available.”
– Eero Väätäinen, Marketing Manager, Savo Consortium for Education
Continuous development on a reliable platform in a changing environment
In a multichannel educational environment, inquiry needs evolve, but the Leadoo AI platform has proved to be a versatile solution. Using bots alongside AI chat features, visitors receive answers and guidance around the clock.
Standard reporting provides clear visibility into visitor traffic and bot performance, supporting ongoing service improvements across the institution.
“Building user journeys and combining automation with AI-driven conversations has worked really well. The platform is user-friendly, and embedding new elements across different pages is straightforward.”
The right combination of quality software and responsive service
Savo Consortium for Education gladly recommends the Leadoo AI platform to other organizations aiming to elevate their digital customer experience.
“Leadoo AI is definitely an option worth exploring. Great software at a low price isn’t enough if the service behind it falls short. Leadoo AI pairs a reliable platform with attentive support, making it an effective combination.”
– Eero Väätäinen, Marketing Manager, Savo Consortium for Education
