Leadoo: Supporting The Customer Support Team
You and your Customer Support/Service Team are superheroes, but you’re constantly fighting the same battles.
The phones are ringing, the inbox is overflowing, and it feels like you’re answering the same handful of questions over and over again.
Your team is great at solving complex problems, but they’re spending most of their time on simple, repetitive stuff. We were able to reduce contact centre enquiries for TPT Retirement Solutions by a whopping 32%, and we could help you too!
The Solution: A Virtual Team Member That Never Sleeps.
This is where Leadoo comes in. We’re an AI-driven, conversational platform that gives your team an always-on, always-ready assistant.
We scan and learn everything about your website, FAQs, sales or service documentation, in seconds. So our bots know exactly how to respond to users.
Our conversational tools are designed to handle the easy, and not-so-easy stuff. So your team can focus on what matters most – helping customers with complex issues, and creating loyal brand advocates.
Save Your Time, And Your Sanity.
Automate the Easy Stuff:
- Leadoo’s bots can handle frequently asked questions and provide instant answers, 24/7.
- Our AI-powered tools can do this in 40+ languages, for truly relevant and global customer service.
- This means many customers can get the info they need immediately, without waiting for a live chat representative.
- Your team can stop answering the same questions a million times and focus on the real challenges.
Save Time with Hybrid Solutions:
- Leadoo offers you a powerful hybrid approach. Our bots can start the conversation, quickly map out a customer’s problem, and gather all the necessary information.
- When, or if, it’s time to hand off to a human, the bot can seamlessly route the query to your team.
- Your support agents will get a complete summary of the issue and the customer’s conversation history right away, so they can jump straight to a solution.
Escalation as a Last Resort.
- You’re in control. Leadoo’s routing capabilities allow you to set up rules for when to bring in a human.
- For example, on the rare occasion that a bot can’t answer a question, or if the conversation falls outside of a specific scope, the bot can automatically transfer the chat to an available team member as a last resort.
- This ensures that a human is always there to step in when the bot can no longer help.
Knowing all of this. Is there any reason you wouldn’t be interested?
Below, you can see one of our AI bots. Ask it absolutely anything about Leadoo. And imagine how it could work for your team…