A smooth start and easy implementation
The Turku region public transport service, Föli, adopted Leadoo’s solutions quickly and seamlessly, even without previous experience in conversion tools. At the beginning of the collaboration, the team received clear onboarding on building bots and tracking analytics, which enabled fast adoption and visible results.
“Our collaboration with Leadoo has gone really well and seamlessly from the very start. Implementing Leadoo was surprisingly easy.”
— Sinikka Martinez, Communications and Marketing Manager, City of Turku / Föli
Support that makes everyday work effortless
Föli has received continuous support from Leadoo’s team, with a dedicated contact person always ready to help and answer questions. Regular meetings have enabled the smooth development of bots and other tools.
“The support has helped us adopt new tools and develop our bots to fit our everyday needs easily,” Sinikka continues.
Tangible benefits in daily operations
Leadoo’s chatbot and other tools have significantly improved the usability of Föli’s website and reduced the workload of customer service.
The use of the live chat service has decreased by 25%, which in practice means 215 working days freed up for other tasks.
Looking ahead
Next year, Föli plans to transition to an AI-powered chatbot — a development the team is eagerly looking forward to. The collaboration with Leadoo enables the continuous improvement of the customer journey and digital services, making them increasingly intelligent and user-friendly.
“We’re excited to move forward with our AI-powered chatbot and explore all the new possibilities it brings,” says Sinikka.
Föli and Leadoo – Together Toward a Smoother Customer Experience
