Appendix No. 2 to the General Terms and Conditions

Important updates to our Main Services Agreement regarding the EU Data Act

As your trusted partner in growth, Leadoo is committed to staying ahead of the regulatory landscape to ensure your business remains compliant and competitive. In line with this commitment, we are proactively updating our Main Services Agreement (MSA) to align with the new EU Data Act.

These updates are designed to strengthen your rights regarding data portability and service flexibility — ensuring our partnership continues on a foundation of transparency and trust.

What is the EU Data Act

The EU Data Act is a new regulation designed to create a fairer and more innovative data economy within the European Union.
While the GDPR focuses on personal data protection, the Data Act complements it by establishing rules for access to and use of data. Particularly data generated by connected (IoT) products and digital services.

Its main goal is to unlock the value of data by ensuring it can be shared more easily and fairly between businesses, consumers, and public sector bodies in specific cases.
For our clients, the most significant change is the new framework for data portability, which gives you greater control and flexibility over your digital assets.

The new rules entered into force in January 2024 and became fully applicable from 12 September 2025.

Key Changes to Your Agreement

To ensure full compliance and provide you with greater control, we are updating two key areas of our Main Services Agreement.
Below is an overview of the changes for your clarity.

1. A More Flexible Termination Policy

Current Version	New Version (effective from September 12, 2025)
The customer could only terminate the agreement in the event of unavailability of the System’s main functionalities.	The customer can terminate the agreement at any time, with a maximum notice period of two months. In this case, an additional fee (corresponding to the fees for the remainder of the agreement) may apply. This fee does not apply when termination occurs due to circumstances for which Leadoo is responsible.

2. Enhanced Data Portability and Provider Switching

Current Version	New Version (effective from September 12, 2025)
Lack of detailed provisions and procedures for transferring data to another provider as required by the Data Act.	A new dedicated chapter has been introduced to regulate the process of transferring your data and digital assets in accordance with the EU Data Act. New appendices have been added to specify the technical conditions for migration.

What these changes mean for Our Partnership

To ensure our continued partnership remains fully compliant with the EU Data Act, we are updating our terms.

While you can choose to object to these changes, please note that the previous terms will not meet the mandatory legal requirements after 12 September 2025.
To avoid any disruption to your service, it is necessary to align our agreement with these new provisions. This ensures we can continue providing our service to you in a fully compliant and secure way.

Have Questions? We’re here to help

We understand that regulatory changes can raise questions, and our team is here to support you.
Please don’t hesitate to contact us if you have any further questions or concerns.