Does Leadoo use cookies?

Leadoo Help Center


Does Leadoo use cookies?

August 21, 2020

Yes. Leadoo does still use cookies, but as third-party cookies are being phased out by most browsers we no longer rely on them. In addition, it’s also common for users to periodically empty their browser’s cache. 

Leadoo is however future proof, for the time after cookies, as we use HTTP header ETags to identify a user. Technically this is a more robust way when browser cookies are iffy already today. In terms of user compliance for tracking them, the same is required by eTags as is required for cookies for instance by GDPR.

What are Etags?

ETags are a way to track different browsers, similar to how cookies are used. Technically the implementation details are a bit different. ETags are built for recognizing if the web browser already has an asset (such as an image or video) so that the server doesn’t need to send it over the wire again.

In practice, eTags are used in a similar way to cookies to fingerprint a user and to know that a browser that visits the site right now is the same one that visited the site a week ago.

Leadoo Browser Storage Usage

Admin App

local storage “jwt” – JSON Web Token used for authentication, see DZone article.

local storage “sub-c-…” – PubNub subscription key for the livechat feature, see PubNub.

Bots & Analytics

session storage “IdSessionId” – Application session to distinguish client server connections from each other.

session storage “ldSessionOrigin –ID for session origin.

session storage “_ld_al_exp” – Session expiry timestamp. 

session storage “ld_co” – unique id of the company profile identified by analytics script (for the current session only).

session storage “ld_cinf” – Basic information about the company, without identifiable data, resolved during company identification process.

local storage “IdBotConsent” – Set after the user has interacted with the bot. After this Leadoo Analytics may be activated.

local storage “Id_id” – Set by Leadoo Analytics for detecting device being used, redundant with etag below

Etag values answering bot questions – Set by Leadoo Analytics for detecting device being used, redundant with “Id_id” above



You may encounter other cookies and such as well like
cookie “__cfduid”  – This relates to content delivery network called Cloudflare. See Understanding the Cloudflare Cookies 
Cookie “ga” and similarly – See Google Analytics and how they use cookies.
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