If you’ve already built your knowledge base and written your system prompt, you’re ready to explore initial and dynamic suggestions. If not, refer to these articles first:
- Leadoo AI Overview: Understanding its Features and Integrating with Your Bots
- Leadoo AI: What is a Knowledge Base and How to Build One
- Leadoo AI: Top Tips for Creating Effective Prompts
Initial Suggestions: What They Are and Best Practices
Initial suggestions are pre-set questions you present to customers when they first engage with Leadoo AI, helping them start the conversation. Think of them as starting points that encourage interaction.
When clicked, the AI answers the selected question, allowing the customer to explore further based on their needs. These suggestions should vary depending on the user’s stage in the journey. When you add an AI node to your bot, a few example suggestions are prefilled for your convenience, but customisation is key.
Dynamic Suggestions: What They Are and Best Practices
Dynamic suggestions take interaction further by helping customers ask relevant follow-up questions. After each AI response, the system generates possible follow-up queries based on the conversation but not based on the Knowledge Base. This means that the AI chat will not be able to create questions based on content within the Knowledge Base and so occasionally it may offer a suggestion that isn’t 100% relevant to your business. For example, if you’re an online course provider it may create questions for a course that doesn’t exist but could be seen as relevant based on the previous discussion. Let’s say a visitor asks about a marketing course, then it may suggest something like; “Do you offer courses in Creative Writing”
This keeps the dialogue flowing and reveals information the customer may not have initially considered.
However, limit dynamic suggestions to 2-3 options to avoid cluttering the chat window, ensuring the experience remains streamlined and user-friendly.
How to use Dynamic Suggestions in Your Bot
Enable dynamic suggestions by toggling them on in the AI node. When activated, the AI will display suggestions after each response. There is also an additional prompt field where you can guide the AI on how to approach these dynamic suggestions.
Once live, customers will see these suggestions after their initial interaction, which helps maintain an ongoing and engaging conversation.
Here’s a useful tip for the dynamic suggestion prompt:
- Only suggest questions related to Company X.
- Always suggest questions in the same language as the previous question.
If you need help building your AI bot reach out to your Customer Success Manager or our support team at [email protected].
