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How to fix Livechat notifications issues?

How to fix Livechat notifications issues?

April 20, 2023

If you are currently using our livechat application and have noticed that the sound notifications are not working properly, we would like to clarify that this is not an issue with our application. Instead, it appears to be a browser-related problem.

To resolve this issue, we recommend following the instructions provided on thetroubleshooting sound issues in Chrome for Chromebook, Mac, Windows, and Ubuntu users. By following the steps outlined in the article, you can attempt to resolve the sound issue on your browser and ensure that you receive sound notifications for our livechat application.

Chrome

  1. Launch Chrome.
    Screenshot 1 82 How to fix Livechat notifications issues?
  2. Click on the three dots (or three horizontal lines) in the upper right-hand corner of the browser.
    Screenshot 2 86 How to fix Livechat notifications issues?
  3. Go to the Settings page.
    Screenshot 3 75 How to fix Livechat notifications issues?
  4. Now, under the Privacy and security tab, click on Site settings.
    prviacysecurity How to fix Livechat notifications issues?
    site sett How to fix Livechat notifications issues?
  5. Find app.leadoo.comapp.leadoo How to fix Livechat notifications issues?
  6. Find “Notifications”, “Sound” and “Background sync”. Then set all of them to “Allow”
    permissions How to fix Livechat notifications issues?

Firefox

1. Open Firefox
How to fix Livechat notifications issues?
2. Select settings -> Privacy & Security
How to fix Livechat notifications issues?

3. Search for App.leadoo.com and allow notifications
How to fix Livechat notifications issues?

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