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What’s the difference between the user types: Owner, Admin, Member and Agent?

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What’s the difference between the user types: Owner, Admin, Member and Agent?

August 26, 2020

Owner

There can be only one owner in your Leadoo backend. This is the person who has signed your contract. This person has access to the whole platform, can view, create and edit the bots, can view all the analytics and profiles, can edit settings and bot UIs and can manage users. They can also use Live Chat.

Admin

There can be multiple admins in your Leadoo backend. They have access to the whole platform, can view, create and edit the bots, can view all the analytics and profiles, can edit settings and bot UIs and can manage users. They can also use Live Chat.

Member

There can be multiple member-level users in your Leadoo backend. They have access to edit and create the bots and view the bot analytics. They can also use Live Chat. They cannot access platform settings, edit bot UIs or manage other users.

Agent

Agent-level users have only access to messaging platform (Live Chat). They cannot view or access other features of the platform.

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