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Building your first chatbot conversation

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Building your first chatbot conversation

May 30, 2019

Building chatbots with Leadoo visual bot builder is easy. In the following article, you’ll learn how to build a simple chatbot that asks the user about their needs and then converts them into a lead.

Outline of the example
1. Greeting users and reacting to their answers with “Say Something” node.
2. Asking qualifying questions from the user with the “Single choice” node.
3. Providing solution in exchange for contact information with a contact node, such as the “Phone”.

Elements you can use while building the chatbot

“Say Something”-node:
This one-way interaction field is used for a salutation, a statement, reaction or for a simple intro on your product or service. With this field, you cannot create a question or an enquiry that includes two-way interaction, such as a direct answer from the user. Rather, it is just a great way to make the conversation more lively and human-like! 

bo1 scaled how to create a chatbot conversation Building your first chatbot conversation

“Single Choice”-node:
With a “Single choice” node you can to create questions with answer choices such as “yes” or “no”, which require an answer from the user. For each answer choice, you can choose to guide the user to a different dialogue path/conversation flow. This can be done easily by dragging a line from the green dot to the next node you want to use. 

bot2 scaled how to create a chatbot conversation Building your first chatbot conversation

“Single Choice URL”:
“Single choice with url” is just like Single Choice, except that you can choose to connect an URL to each answer choice. This node is perfect when you want to guide user to a specific landing page straight from their answer choice. For example, asking an e-commerce visitor what kind of product he/she is looking for, you can easily direct them straight to the appropriate landing page from a single interaction with the chatbot.

bot5 scaled how to create a chatbot conversation Building your first chatbot conversation

“Let’s get in touch!” -nodes (Name/Email/Phone/Company/Location/Contact):
When you want to collect contact information, you can choose between five different nodes: name, phone number, email address, company, location or a full contact form-like field. Each chosen field will give the answerer an empty field to respond. This option is usually used towards the end of the bot conversation when contact details are needed to proceed. These are the nodes that are most often used to define leads generated by the bot!

bot4 scaled how to create a chatbot conversation Building your first chatbot conversation
bo3 scaled how to create a chatbot conversation Building your first chatbot conversation

“Other/Message”-node:
This field allows you to ask an open-ended question to which the user can answer by writing freely. An open text field is usually used to ask a more specific or personal question that you can’t come up with a predefined answer choice for. 

Creating a dialogue path

A key part of creating a usable bot is to define the exact paths that the user can take in the dialogue. You can do this easily by dragging connections between different nodes.

bot10 scaled how to create a chatbot conversation Building your first chatbot conversation

Previewing your bot

After you finish building your dialogue paths, you can easily preview and test the conversation yourself before publishing it by clicking the “Preview” button on the top.

bot8 scaled how to create a chatbot conversation Building your first chatbot conversation

A preview window will open to the right side of your screen. By clicking the “Restart” button you can restart the discussion in the preview window to experiment different discussions flows.

bot9 scaled how to create a chatbot conversation Building your first chatbot conversation

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