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Showing results for: GDPR

4 results found
August 21, 2020

How does Leadoo comply with GDPR?

Leadoo is fully GDPR compliant. In addition to complying with the regulation ourselves, it is important for us to help our customers with their compliance efforts. This goal is achieved through training, instruction, and technical development of our software. See our full GDPR statement here.  In essence, you can decide for yourself how to use Leadoo – you can use it… Continue Reading

August 21, 2020

What do I need to add to my website and privacy policy when using Smart Profiles?

A customer needs to ensure that their own Privacy Policy has a statement to the effect that they acknowledge their obligation to keep a customer’s data secure, confidential, and shared only with persons or organizations required to carry out operations. This should include Leadoo as a Processor of visitor and customer data (such as is contained within Smart Profiles). A… Continue Reading

August 21, 2020

What to consider if I want to export conversational data from Leadoo?

Yes, it is but it must be GDPR compliant. This means that the people and organizations with access and the networks under which the data is stored are both secure, confidential, and essential for providing your services. You also need to let your users know if their data goes into 3rd party systems. Below is an extract from our own… Continue Reading

August 21, 2020

Does Leadoo use cookies?

Yes. Leadoo does still use cookies, but as third-party cookies are being phased out by most browsers we no longer rely on them. In addition, it’s also common for users to periodically empty their browser’s cache. Leadoo is however future proof, for the time after cookies, as we use HTTP header ETags to identify a user. Technically this is a more… Continue Reading