Sign 4:
Your customers are active 24/7 – or you are serving a global customer base
Let’s be honest here: no field exists where at least one of these wouldn’t be true. It’s time to face the fact that your (potential) customers inhabit pretty much every corner of the space-time continuum, and they expect to get answers and service regardless of their coordinates.
If you’re still strictly only available during local office hours, implementing chatbots can bring enormous advantages in customer service, lead generation, and sales. Bots are great in the way that once you’ve put in the initial work, they require very little maintenance. And they work 24/7 without causing you any legal trouble. Again, chatbots will take you a long way when you don’t have around the clock customer service – and even if you do!