General Terms and Conditions

General Terms and Conditions (“Terms”)

Updated: June 10, 2025

1. Scope of Terms

These Terms apply to the provision of the products, information and services available through leadoo.com or otherwise provided by Leadoo (“Service” or “Services”) to the firm, company, corporation, individual or other customer (“Customer”) and to all Contract(s). The Customer may not be an individual person and the Services are intended for business use only. Leadoo and the Customer are also referred to each as a “Party” and together as the ”Parties”. These Terms form an integral part of the Contract. The Customer’s purchase, procurement or other terms shall not apply to the Contract, even if referred in or attached to the Customer’s purchase order or other document submitted by Customer. In the event of a conflict between the Terms and other terms of the Contract added by Leadoo, the terms elsewhere in the Contract added by Leadoo shall prevail. The Customer represents and warrants that each person who takes the Services in use or uses the Services, the Documentation or the Software or clicks the acceptance of the Contract or the Terms or otherwise accepts the Contract or the Terms (or the modified version thereof) is authorized to conclude a binding agreement on behalf of the Customer and that the Customer is bound by the Contract (including but not limited to the Terms). If the Customer does not accept the terms of the Contract (including but not limited to the Terms), the Customer is not entitled to use the Services, the Documentation or the Software.

2. Definitions

“Confidential Information” means any and all information of confidential nature supplied by a Party to the other Party, whether in writing, orally, electronically or otherwise, and whether marked as confidential or not.

“Contract” means an order, agreement or other contract in which the Parties agree on the provision of the Services to the Customer, such as (i) an agreement signed by the Parties, (ii) Leadoo’s binding offer accepted by the Customer, (iii) the Customer’s order accepted by Leadoo, e.g. by providing access to the Services to the Customer, or (iv) the Customer’s order on Leadoo’s website or other Leadoo’s ordering system, which order is accepted by Leadoo e.g. by providing access to the Services to the Customer.

“Contract Period” is defined in clause 7.

“Documentation” means usage manuals and other documentation related to the Service in written or electronic form that are supplied by Leadoo to the Customer, are stored by Leadoo’s Help Desk for the purpose of use of Leadoo’s customers or are accessible through the Service, but excluding marketing materials.

“GDPR” means EU’s General Data Protection Regulation 2016/679.

“Intellectual Property Rights” means patents, inventions, trademarks, domain names, rights in know-how, trade secrets, copyrights, database rights, rights related to copyrights and any other intellectual and industrial property rights, whether registered or not, and including without limitation the right to amend and further develop the objects of those rights and the right to assign the rights to third parties.

“Leadoo” means Leadoo Marketing Technologies Ltd, business ID 2922046-1 registered at Lintulahdenkuja 10 00500 Helsinki FINLAND, together with its directly and indirectly owned subsidiaries, e.g.: Leadoo Marketing Technologies Ltd, Company number 12201670.

”Customer Data” means any data, messages or other content submitted by or on behalf of the Customer or its website users into the Services of which the Customer or its users is the owner.

“Service Fee” is defined in clause 5.

“Software” means software provided by Leadoo to the Customer for the purpose of the Customer installing on the Customer’s device(s) for the purpose of use of the Services.

“AI Discussions” means new initiated discussions, regardless of length of discussion, by one person. If Leadoo AI is added to the contract, it is gapped to the amount defined on the contract. If no Leadoo AI is on the main contract it is not included in the package. If Leadoo AI is added without gapping discussions the default gapping of 1000 AI discussions per month is used.

“Basic integration” means integrations to Customer systems (such as a CRM) where there exists an integration connector for either native (Cyclr) or Zapier with existing templates and without modifications apart from field mappings. The basic integration includes updating or creating up to two objects in the Customer system such as Lead and Contact data. It includes updating/creating Contact information, discussion data, labels and variables. Work conducted outside this definition is billed according to the hourly pricelist under 6. Prices.

“Advanced integration” means everything in Basic integration plus up to 10 if clauses and any one-to-many data mapping or any integrations to custom systems through REST APIs or other custom APIs.

”Statistical Information” means (i) information on the way the Customer, its users and its website users use and access the Services, such as information on the time of use of different functionalities and on the ways to use the Services and (ii) the Customer Data, as such or as processed and/or combined with other data, but all (i) and (ii) in an aggregated form so that the Customer’s or the users identity cannot be identified directly from the Statistical Information.

“Optimisation Meeting” (1hr meeting + optimisation): Your conversion expert analyzes collected data from your conversion tools (before the meeting), suggests optimizations based on it (during the meeting) and optimizes up to 10 of your conversion tools for you (after the meeting). Additional optimisation meetings can be added at a cost of 500€ / optimisation (1hr meeting + optimisation).

“Workshop” 1 hour. Your conversion expert performs a training workshop to enable you and your team to optimise your own conversion tools, increase efficiency with your existing functions and everything else you want to learn more about in Leadoo. Additional workshops can be added at a cost of 200€ / workshop (1hr). Workshop Examples: A) How Company Identification can be utilized by sales teams for prospecting. B) Psychology behind successful conversion tools and how you build them.  C) Conversion tool insights and what they tell us about your visitors. D) How you can use insights & data to personalize your approach for your visitors.

“Support” Between meetings with your conversion expert, you can take advantage of the Leadoo’s help center filled with helpful articles, guides, videos and documentation. You can always email our support if you encounter any issues: [email protected].

3. Features of Services

The features of the Services provided to the Customer are described in the Contract. If no explicit Contract is made then these Terms of Service act as a Contract together with any choice made by Customer inside the application. If nothing else is explicitly agreed on the Contract the company identification feature is limited to 95 000 unique IP address calls per month. The Customer may make additional orders of features or Services and upgrade the Service tier to a higher tier (e.g. from Free-Tier Services to paid Services) during the term of the Contract, by using the functionalities within the Services or by making other additional orders. The Service may e.g. include separately priced additional features, services, products or other items which may be priced per item (e.g. per views or clicks) or per feature or bulk pricing (e.g. SMS messages in bulk of 1000 messages). All orders and upgrades are subject to Leadoo’s acceptance, are priced according to Leadoo’s then current price list and are governed by the Contract and these Terms. The Customer warrants that its users making orders have the right to make the orders. Downgrading to a lower tier with e.g. lower pricing or to Free-Tier Services is not possible during the then current Contract Period.

4. Services and Support

Subject to the terms of the Contract, Leadoo will use commercially reasonable efforts to provide the Customer with the Services. As part of the registration process, Customer will identify an administrative user name and password for the Customer’s company account. Leadoo reserves the right to refuse registration, and require change of passwords as it deems appropriate. Subject to the Terms hereof, Leadoo will provide the Customer with reasonable technical support services via email, phone or online chat on reasonable effort basis. As part of the technical support services, Leadoo investigates and fixes errors of the Services, but cannot guarantee that all errors can or will be fixed or the time schedule of fixes. Leadoo has the right to limit customers integration rules that cause extensive load to the platform and jeopardize system stability. Non commercial agreements come with no commitment for services or support. Leadoo’s responsibility for the Services and their functionality is limited to the functionalities of Leadoo’s own information systems. Leadoo cannot guarantee disruption-free access to the Services, or otherwise guarantee the availability or disruption-free use of the Services. Leadoo is not responsible for any restrictions on the use of the Service in any country. The Customer shall notify Leadoo of Leadoo’s breach of Contract without delay and latest within time that enables Leadoo to remedy the breach to so as to mitigate the adverse effects caused to the Customer by the breach. Leadoo may make any changes to the Services.

The setup includes one kickoff meeting (1 hour), ten conversion tool implementations, going through the bots (1 hour) and two re-iterations of the bots based on customer feedback in one language, basic integrations (incl 2 hours of meetings) to CRM or marketing automation system and data synchronization to Google Tag Manager’s Data Layer. Additional services are billed according to the pricelist in 6.

5. Terms of Use

Subject to the Customer’s payment of the prices payable for the Services (“Service Fee”), the Customer is granted a non-exclusive, non-transferable and non-sublicensable right to use the licensed features of the Services during the term of the Contract in the Customer’s own operations in accordance with the Documentation. Except for the Customer’s website users as allowed in the Documentation, the Customer may not use the Services to offer services to any third party, otherwise transfer the Services or allow access to the Services to any third party or allow any third party to benefit from the Services. The Customer shall follow the usage limitations set out in the Contract and the Documentation, regarding e.g. the functionalities of the Services provided to the Customer or other limitations. If the Customer, through the system, uses or makes use of either directly or indirectly of 3rd party images or icons the Customer agrees to the license terms of the said image provider such as but not limited to Unsplash.com. There are no implied licenses. The Customer may use the Documentation in order to use the Services, as long as the Customer’s right to use the Services is in force. The Customer is also granted a non-exclusive, non-transferable and non-sublicensable right to install the Software on the Customer’s devices and to use the Software in accordance with the Documentation in order to use the Services, as long as the Customer’s right to use the Services is in force. When the Customer’s right to use the Services expires or terminates, the Customer shall remove the Software permanently from its devices. The Customer’s users shall maintain their user names and passwords diligently and the user names and passwords may not be disclosed to third parties. The Customer is responsible for the use of Services by using its users’ user names and passwords. The Customer may not, directly or indirectly (a) reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms of the Services, the Software or any software used by Leadoo to provide the Services, (b) modify, translate or create derivative works of the Services (except to the extent expressly permitted by Leadoo in the Documentation), the Software or the Documentation, (c) use the Services, Software or the Documentation for time sharing or service bureau purposes or otherwise for the benefit of any third party, or (d) remove any proprietary notices or labels.

6. Prices

1. Service Fee. The Services are subject to the Service Fee in accordance with Leadoo’s price list available at www.leadoo.com. Some services might be free of charge or have free trial periods. Additional services, such as additional hourly work is agreed upon separately. The pricelist for additional services is:
   

   Additional Service	Price
   Google Tag Manager Re-targeting groups setup	400£
   Advanced Integration with custom fields/labels & conditions	500£
   … and to a REST API	+500£
   … and with more than 3 routing rules	+500£
   Email nurturing based on Smart Profiles	990£
   One-time E-mail campaign	490£
   Additional new conversion tool implementation (e.g. a new bot)	300£
   Other services	150£/h

2. Taxes. Value added tax, duties, levies and other taxes and governmental charges are borne by the Customer and added to the prices. This shall not however apply to the income tax payable by Leadoo for its income. All payments shall be made without withholding or deduction, unless such withholding or deduction is required by law. If withholding or deduction is required law, the Customer shall pay Leadoo additional amounts so that the prices received by Leadoo after the withholding or deduction are equal to the prices payable under the Contract in the absence of such withholding or deduction.
3. Payment Methods. Leadoo may select and change the payment methods available from time to time. The Customer authorizes Leadoo to charge the Customer through the applicable payment method. All payment methods are not available to all Leadoo’s customers. If, in Leadoo’s opinion, the Customer’s past payment history or other reason so requires, Leadoo may change the payment method. The payment processors are not Leadoo’s subcontractors, and the Customer shall review the possible terms and conditions and privacy statements of the payment providers. The default payment method is by invoice.
4. Credit card payments. When paying by credit card, the Customer shall provide Leadoo with valid credit card information and authorize Leadoo to charge the credit card automatically upon each payment interval. The Customer shall maintain the credit card information up to date and replace the credit card details if the card has expired. The Customer warrants that the Customer is authorized to use that credit card and that any and all prices may be billed to the credit card and the payment will not be rejected.
5. Payment intervals. The Service Fee is payable in advance of each Contract Period. As (otherwise agreed in the Contract) the default Contract Period is each twelve (12) months’ period starting from the date the Contract became in force, the Service Fee is payable annually in advance. If, as agreed in the Contract, the Contract Period is shorter or longer than twelve (12) months, the Service Fee is payable in advance of each agreed Contract Period. For Contract Periods of twelve (12) months where Billing Periods is shorter than twelve (12) months, an additional multiplier is added as billing period% (i.e. billing every 6 months adds a 6% fee, billing every 1 month adds a 12% fee). The Service Fee for the first Contract Period is payable immediately when the Contract becomes in force, regardless of possible later start date of the Services. Also, other recurring prices, such as monthly, quarterly or annual prices, are payable in advance of the period. Set-up and other one-time prices are payable when the Contract becomes in force, and if ordered later, upon order. Other prices are payable monthly afterwards. If the price is invoiced, invoices are payable within fourteen (14) days from the date of the invoice.
6. Delay in Onboarding of Non-Self-Service Packages. If Leadoo is in delay of at least four (4) weeks in the deployment of a Service package for which a set-up fee is payable to Leadoo, for a reason solely attributable to Leadoo, the Customer is entitled to use the Services free of charge for an additional thirty days’ time period after the end of the first Contract Period. The Customer does not have this right if the Contract has prematurely terminated or expired before the end of the first full Contract Period. If the Contract does not continue in force after the first Contract Period, these Terms and other terms of the Contract will still continue to apply during this extended time period.
7. Late Payment. The Customer shall pay interest on delayed payments in the amount of 1.5% per month on any outstanding balance, plus all expenses of collection costs. Late payment may result in immediate termination of the Contract by Leadoo. Leadoo may suspend its deliveries to the Customer and the Customer’s access to the Services if the Customer has delayed in making any payment.
8. Index adjustments. Leadoo may increase the price by 5% every year, taking effect from the next contract renewal date. The Customer approves this automatic index adjustment by signing this contract. If Leadoo does not increase the price one year, it will not roll over to the next year as a “double adjustment”.
9. Refunds. Leadoo is not obligated to provide a refund for any reason, including but not limited to partial months or years of Services, upgrades or downgrades, unused time or if the Customer did not use the Services, used the Services only partially or deactivated the Services or if the Contract is terminated before the contracted earliest termination date. However, if the Contract is terminated due to Leadoo’s material breach in accordance with clause 7 of these Terms, Leadoo will refund the proportion of the pre-paid Service Fee attributable to the period after the date of termination, as the Customer’s sole and exclusive remedy.

7. Term and Termination

The Contract will remain in force initially for twelve (12) months’ Contract Period from the date it became in force, after which it will continue to be in force for subsequent one-year terms (the initial and each subsequent one-year term is referred to as “Contract Period”), unless terminated by either Party by a written notice given to the other Party at least thirty (30) days prior to the end of the then current Contract Period. Thus, the minimum term of the Contract is twelve (12) months, unless otherwise agreed in the Contract. If the parties have agreed on a different term in the Contract, the subsequent contract terms will still be 12 months. Either Party may terminate the Contract with immediate effect by giving the other Party a written notice if the other Party commits a material breach of the Contract and fails to remedy the same within thirty (30) days after receipt of a written demand from the other Party to cure the breach. Leadoo may terminate any Customer agreement that is free of charge, at its own discretion at any time. The Customer shall notify Leadoo by sending an email to [email protected].

8. Customer Data, Use of Services and Statistical Information

The Customer warrants that Leadoo and its subcontractors are entitled to store and otherwise process the Customer Data lawfully for the purposes of the Contract. Prior to submitting the Customer Data, the Customer shall take and maintain copies of the Customer Data if the Customer deems it important to maintain the Customer Data. The same applies to any output data (such as reports) that the Customer receives by using the Services. The Customer is liable for the Customer Data and its correctness. The Customer shall ensure that the Customer Data has been scanned by using an up-to-date date virus scanning before submitting. The Customer may use the Services only in accordance with good business ethics. The Customer may not use Service for any illegal or questionable use, e.g. to SPAM, for selling drugs or any other illegal uses in the country the Customer operates in. The Customer shall comply strictly with all applicable federal, state and other laws and regulations, including without limitation, marketing and electronic marketing regulations, the U.S. CAN-SPAM Act of 2003, the GDPR and laws and regulations regarding privacy and electronic communications. Violation of laws or regulations will constitute the Customer’s material breach of these Terms. It is the sole responsibility of the Customer to ensure that the service usage complies with local legislation. The Customer agrees to defend and indemnify Leadoo from and against any claim by a third party in connection with the Customer’s failure to comply with laws or regulations. No limitations of liability shall apply to such liability of the Customer. During and after the term of the Contract, Leadoo has a perpetual, non-revocable, transferable, sublicensable and free of charge right to use, operate, copy, modify, disclose and publish the Statistical Information in any and all means and for any and all purposes. Leadoo undertakes not to identify the Customer as the source of the Statistical Information, unless consented to by the Customer. Leadoo reserves the right to delete all data for unpaid, unused accounts after 3 months of inactivity.  As Leadoo’s technology is embedded on the website the technology may collect contact information from the website directly or indirectly to track analytics on e.g. conversions. The customer grants that such usage of website conversion directly or indirectly from the customers website is allowed. Furthermore, the Customer grants that Leadoo may collect the domain names of email addresses collected from the website in the above manner for internal company to IP address matching purposes.

9. Intellectual Property Rights

Title and any and all Intellectual Property Rights in and to the Services, the Software, the software used by Leadoo to provide the Services and the Documentation, and any copies, modifications, translations, amendments and derivatives thereof, are and shall belong to Leadoo and/or its licensors. Leadoo also holds the right to use Customer created publicly available content as templates for other Customers. Title and any and all Intellectual Property Rights to all data collected or input into the system are with Customer.

10. Customer’s Systems and Support Service Disclaimer

The Customer shall, at its own expense, acquire the equipment, devices, connections, data transfer services, hardware, software and information security that are required for its use of the Services, according to the compatibility requirements set by Leadoo from time to time. For the avoidance of doubt, Leadoo’s technical support services do not cover defects of the Services and Leadoo is not be responsible for defects of the Services that are caused by: (a) faulty use or third parties; (b) failure to follow these Terms or the usage instructions; (c) a modification or repair performed by anyone else than Leadoo; (d) any equipment, devices, connections, data transfer services, hardware, software or information security not manufactured by Leadoo, or for any changes in the same or for incompatibility issues with the same; (e) the Customer Data or the Customer’s instructions.

11. Confidentiality

Each Party shall keep in confidence all Confidential Information received from the other Party, and may not use such Confidential Information for any purposes other than those set forth in the Contract. Leadoo may disclose the Customer’s Confidential Information to its subcontractors for the purposes set forth in the Contract provided that the subcontractors are bound by a confidentiality obligation substantially similar as herein. However, Confidential Information does not include information: (a) which is generally available to the public or otherwise public information through no breach of this confidentiality obligation by the receiving Party; (b) which the receiving Party has received from a third party; (c) which was in the possession of the receiving Party prior to receipt of the same from the other Party; (d) which the receiving Party has independently developed without using the Confidential Information of the other Party; or (e) which has to be disclosed in accordance with a mandatory judicial or other governmental order or otherwise under law. This confidentiality obligation is in force with respect to each Confidential Information for five (5) years from the disclosure of the Confidential Information in question. In addition, Leadoo shall have the right to utilize the know-how, skills and expertise that it has learnt in conjunction with the performance under the Contract and Leadoo shall have a permanent, non-revocable, sublicensable, transferable and free of charge right to use, use, operate, copy, modify, disclose and publish, for any and all purposes, any comments, development ideas and other feedback given by the Customer to Leadoo. By providing the comments, development ideas or other feedback, no confidential, fiduciary or contractually implied or other relationship is created between the Customer and Leadoo, other than pursuant to the Contract. Leadoo undertakes not to identify the Customer as the source of the comments, development ideas or other feedback, unless consented to by the Customer.

12. Reference Use

Leadoo may use the Customer and the Customer’s name and logo in Leadoo’s marketing collateral, websites and promotional materials to identify the Customer as a Service customer of Leadoo.

13. Changes to Terms and Notifications

These terms cannot be changed without explicit new terms or amendments being signed. The amended Terms will become effective on the date announced by Leadoo. The Customer shall notify Leadoo of any changes in the Customer’s circumstances that may affect the provision of the Services, by email ([email protected]). Leadoo may make effective notifications to the Customer by push notifications, to the Customer users’ email addresses, phone numbers and other contact addresses, in the user interface of the Services and in other means. The Customer guarantees that each of its users is authorized to receive notifications and to accept changes of these Terms and other terms of the Contract on the Customer’s behalf.

14. Limitation of Liability

Both parties aggregate maximum liability arising out of and related to the Contract and any and all Customer’s orders for any and all causes of action occurred during any Contract Period, and including the amounts of possible price returns, price reductions and service level credits, shall not exceed the amount of the Service Fee (without value added tax and other governmental charges) paid by the Customer to Leadoo for the said Contract Period. Except as expressly set out in these Terms, a Party shall have no liability for any: (i) indirect, incidental, special, consequential, exemplary or unforeseeable damages, such as loss of profit, revenue, use, goodwill or savings, business interruption, damage to reputation or for damages payable to third parties, or (ii) loss or alteration of data or for any damages incurred as a result thereof, or for cost of procurement of substitute goods or services. The limitations of liability shall not apply to damages caused by gross negligence or intentional act or to breaches of the terms of use in clause 5. No action may be brought by the Customer against Leadoo more than two (2) months after the cause of action has arisen.

15. Personal Data, Privacy and Cookies

When Leadoo is a personal data processor on behalf of the Customer in the meaning of the GDPR, the terms of the Data Processing Agreement, as attached to the Agreement. The Customer agrees that Leadoo uses cookies, other tracking mechanisms or other ways of identifying users, to provide the Service. The Customer is solely responsible for the compliance of the Customer’s sites and services with data protection and other laws and regulations, even if the Services are used in connection with the site or services. Leadoo sometimes shares Customer Data with third party companies and services for the purpose of the provision of the Services. For Services used on any website by the Customer, the Customer must obtain the website users’ legally valid consent to the use of cookies and other tracking and local storage mechanisms and the collection, sharing and use of the users’ personal data for the purposes of the Services, where legally required. If the Customer believes the usage is illegal, the Customer is obliged to stop using the service. The relevant cookies’ and privacy policies shall be easily accessible to the website users all the time when they access the website. The Customer must clearly identify to the users each party that may collect, receive or use users’ personal data as a consequence of the Customer’s use of the Services.

16. Support Services and Disclaimer of Warranties

Except for the Free-Tier Services, Leadoo provides technical support services for the Services in accordance with Sections 4 and 10. Leadoo disclaims warranties of merchantability, fitness for a particular purpose and non-infringement of the Services and disclaims warranties that any information obtained by the Customer as a result of the Services would be accurate or reliable. Leadoo cannot control what kind of material is downloaded or submitted for example by users of websites or what kind of other third-party material the Customer otherwise obtains by using the Services. Leadoo shall not be responsible or liable for any third-party material (such as malicious content or data) obtained by using the Services or for any damage to the Customer’s devices or for loss of data or other damages that result from any third-party material. For the avoidance of doubt, Leadoo is not responsible or liable for third parties’ applications, systems or services that are connected to or used with the Services (such as third parties’ messaging services).

17. Applicable Law and Settlement of Disputes

The Contract shall be construed in accordance with the laws of Finland, excluding its choice of law provisions and the UN Convention on Contracts for the International Sale of Goods. Any dispute, controversy or claim arising out of or relating to the Contract shall be settled primarily through negotiation. If the Parties cannot find a satisfactory solution through negotiation within sixty (60) days from the start of the negotiation, the dispute, controversy or claim shall be settled in the Helsinki District Court in Helsinki, Finland. The Customer expressly waives the right to participate in a class action against Leadoo. Notwithstanding the above, Leadoo shall be entitled to seek equitable and/or injunctive relief to prevent or stop a violation of the terms and conditions in the Contract and take legal actions concerning overdue payments, in any court of law.

18. Miscellaneous
18.1.  Assignment and Subcontractors

Either Party may not assign the Contract to a third party, without the prior written consent of the other Party. However, Leadoo may assign the Contract without the consent of the Customer to a transferee, when assigning the ownership of Leadoo’s business assets or part thereof, or to a Leadoo’s affiliated company, and, for the avoidance of doubt, in merger or demerger. Leadoo may subcontract its duties. Leadoo shall be liable for the work of its subcontractors as for work of its own.

18.2. Survival

Upon termination of the Contract, the provisions relating to title and Intellectual Property Rights, confidentiality, limitations of liability, warranty disclaimers and this clause “Miscellaneous” shall survive. Also, any other provisions which by their nature or wording contemplate effectiveness beyond the termination of the Contract, shall survive the termination.

18.3. Entire Contract

The Contract (including but not limited to the Terms) constitutes the complete agreement between the Parties with respect to the subject matter hereof and supersedes all previous proposals, marketing materials and other communications between the Parties with respect to the subject matter hereof.

18.4. Severability

If any provision of the Contract is found to be contrary to law, the other provisions of the Contract will remain in force. The invalid provision shall be amended by the Parties, and the Contract shall be interpreted, so as to best accomplish the objectives of the original provision to the fullest extent allowed by law.

18.5. Amendment

No change of the Contract shall be binding unless made in writing and signed by duly authorized representatives of each Party.

18.6. Force Majeure

Leadoo shall not be liable for delays, defects or damages caused by factors due to an impediment beyond Leadoo’s reasonable control, which Leadoo cannot reasonably be deemed to have taken into account at the time of the conclusion of the Contract, and the consequences of which Leadoo could not reasonably have avoided or overcome. Such events of force majeure shall include, without being limited to, natural disasters, breakdown of electricity or networks, security attacks, failures in Internet or other public networks or data traffic, strikes and other labor disputes or acts of government. A labor dispute shall be considered a force majeure event also when Leadoo is the target or a party to such an action. The force majeure events suffered by Leadoo’s subcontractors are also deemed as force majeure events.